Processing Times:

Please allow 5-11 business days (Mon.-Fri.) to process and create your order! This does not include time needed for transit.

International orders may take an addition 3-5 business days to process customs information.

Missing Delivery/Broken Items:

Please reach out to us within one week of your delivery if something is broken or missing! We will work with you to replace or refund your items!

Sometimes USPS or UPS mark packages as delivered before they are actually delivered! Please allow 24 hours for your box to arrive: check all areas around marked place of delivery (ie: garages, flower boxes, milk boxes), neighbor's porch, etc. If your package still doesn't arrive, please reach out to your local delivery service for more insight, then email us at royandpipcreations@gmail.com

Drinkware Care:

Some of our glassware is top-rack dishwasher safe! Glasses that qualify are labelled as dishwasher safe. To preserve the professional printing of the design, please allow the glass to return to room temperature after dishwashing before use. Heat drying is not recommended.

Vinyl is not dishwasher safe; do not soak. Hand wash only with a non-abrasive sponge! Care instructions will be included with your order!

Do you seal your cups?

Dishwasher safe glasses are professionally printed, so the design is sealed and adhered to the glass!

Our vinyl designs are made with outdoor, permanent adhesive vinyl! It's the same material used for car decals, so it's water resistant! With proper care, cup decals can last several years!

Shipping Times:

More details are available on our Shipping Policies page.

Returns and Refund Policy:

We do not accept returns, cancellations, or exchanges. More information is available on our Refund Policy page.

Custom Orders Inquiry:

At this time, we are not taking custom orders. Thank you for your interest and understanding!


Any other questions? Contact us at royandpipcreations@gmail.com